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MUSIC NATION SMTOWN

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1:1 inquiry

You can contact MUSIC NATION SMTOWN via e-mail.

FAQ

Frequently asked questions for using MUSIC NATION SMTOWN.

  • [MEMBERSHIP] I wish to restore dormant state of my account.

    Dormant account policy is to protect personal information of member who has not logged in for over one year.
    To restore dormant account status, please log in to dormant account and check details on dormant account page, and proceed authentication as guided.
    Member is not at dormant account status if dormant account guidance does not show up when logged in.

  • [MEMBERSHIP] I am an adolescent. Can I join the membership?

    Yes! You can.

  • [MEMBERSHIP] I cannot log on after changing the password.

    Please check the password you changed again.
    If the problem persists after you checked your password, please contact us through 1:1 inquiry.

  • [MEMBERSHIP] I want to change my e-mail.

    You can change your e-mail in My Profile, and the new e-mail must be verified before use.

  • [MEMBERSHIP] I forgot my ID and password.

    You can recover your account information in Forgot Account using e-mail address or date of birth.

  • [MEMBERSHIP] How do I withdraw from membership?

    You can delete your account in MY > DELETE ACCOUNT.
    Check the following before withdrawing from membership.
    1. The ID will be deleted after 30 days.
    The ID will be held for withdrawal for 30 days when you request for the deletion of the account, and you can cancel the request within 30 days.
    Please understand that this is to prevent users from withdrawing and rejoining the membership and prevent damages to decent users.
    2. (Deletion of Member's Information and Membership Information) Member's information is deleted immediately upon withdrawal and the following membership information is also deleted.
    However, following posts serving public interest will not be deleted after withdrawal.
    If you wish to delete your posts, you need to delete them before requesting for withdrawal.
    (Posts, replies, comments, etc. in the public area shared with others.)

  • [MEMBERSHIP] Can I rejoin after withdrawal?

    Yes! You can.
    However, the ID will be deleted 30 days later.
    The ID will be held for withdrawal for 30 days when you request for the deletion of the account, and you can cancel the request within 30 days.

  • [MEMBERSHIP] I changed my name.

    You can change your name in My Profile.

  • [MEMBERSHIP] Where can I change my personal information?

    It can be changed in My Profile.

  • [S.M. PASSPORT] Can I use "MUSIC NATION SMTOWN PASSPORT" as the actual passport?

    "MUSIC NATION SMTOWN PASSPORT" is the identification issued by S.M.ENTERTAINMENT to the citizen of SMTOWN VIRTUAL NATION and is not an actual passport. It cannot be used as a certificate verifying your nationality and status.