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You can contact MUSIC NATION SMTOWN via e-mail.
Frequently asked questions for using MUSIC NATION SMTOWN.
"MUSIC NATION SMTOWN PASSPORT" is the identification issued by S.M.ENTERTAINMENT to the citizen of SMTOWN VIRTUAL NATION and is not an actual passport. It cannot be used as a certificate verifying your nationality and status.
If you cannot log on after you registered as a member, it is possible that the membership registration is not complete or you entered a wrong password.
If the problem persists after you checked your password, please contact us through 1:1 inquiry.
You can change it in Edit Member's Information.
You cannot change the information after the first pre-order period. If you need to change the information, do it quickly.
It can be changed in My Profile.
Send an e-mail requesting for withdrawal to email@example.com then we will withdraw your membership.
Without "Purchase Notification", you cannot receive the passport on your visit.
Please request for the reissue of "Purchase Notification" through the e-mail below.
You cannot cancel your order after finishing the payment.
Please check the precautions thoroughly before placing an order not to make a mistake.
If you could not apply during the pre-order period, please apply in the next pre-order period.
Next pre-order application period will be announced in this homepage in the future.
We are preparing various benefits.
The details of the benefits will be announced through the following homepage in the future.
http://membership.smtown.com or http://www.smtown.com
Please send an e-mail (photograph showing the condition of the PASSPORT and personal information) to firstname.lastname@example.org within 1 week after receiving the PASSPORT.
We will check the condition of the PASSPORT and replace it with a new PASSPORT.